1. Information Collection and Use

To provide a seamless e-commerce experience, fulfill your orders, and offer personalized support, we may require you to provide us with certain personally identifiable information, including but not limited to:

• Contact Information: Name, email address, phone number, and delivery/billing address.
• Account Details: Username, password, and order history.
• Device Permissions: Depending on how you access our platform (via mobile web or app), we may request basic permissions necessary to facilitate features like scanning product codes or uploading images for support.

The information we request will be retained securely by us and used as outlined in this policy.

2. Third-Party Services

Our platform utilizes trusted third-party services to handle specific processes (such as payment gateways, analytics, and shipping logistics). These services may collect information used to identify you.

• Google Services: We use tools like Google Play Services and Google Analytics to optimize performance and track platform metrics. You can view their policies here: Google Privacy Policy.
• Payment & Logistics: Third-party partners handle payment processing and delivery fulfillment. They are only authorized to use your personal information to complete these specific transactions on our behalf.

3. Log Data

Whenever you visit or use our Service, we collect data that your browser or device sends to us in the event of an error or for diagnostic purposes, known as Log Data. This may include information such as your device’s Internet Protocol (“IP”) address, device name, operating system version, app or website configurations during use, the time and date of your visit, and other relevant statistics.

4. Cookies

Cookies are small data files commonly used as anonymous unique identifiers. These are sent to your browser from the websites you visit and are stored on your device's internal memory.

Unkl uses cookies to enhance your shopping experience, such as keeping items in your shopping cart and remembering your login preferences. While you have the option to accept or refuse these cookies via your browser settings, choosing to refuse them may prevent you from utilizing certain features of our e-store.

5. Service Providers

We may employ third-party companies and individuals for the following reasons:

• To facilitate and host our e-commerce platform;
• To process payments and fulfill deliveries on our behalf;
• To perform service-related assessments or analyze how our platform is utilized.

These third parties have access to your personal information strictly to perform tasks assigned to them on our behalf. They are legally and contractually obligated not to disclose or use this information for any other purpose.

6. Security

We value your trust in providing us with your personal details and strive to use commercially acceptable means to protect them. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

7. Links to Other Sites

Our Service may contain links to external sites or third-party marketplaces. If you click on a third-party link, you will be directed to that specific site. Please note that these external sites are not operated by us. We strongly advise you to review the Privacy Policy of those platforms, as we assume no responsibility for their content or privacy practices.

8. Children’s Privacy

Our Services are not designed for or directed toward anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete it from our servers. If you are a parent or guardian and are aware that your child has shared personal details with us, please contact us immediately so we can take the necessary actions.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We advise you to review this page periodically for any updates. We will notify you of any changes by posting the revised policy on this page, and the changes become effective immediately upon posting.