Returns & Refunds

We strive to ensure every order reaches you in perfect condition. If you experience any issue with your order, please follow the steps below.

Return Eligibility

A product may be eligible for return if:

  • The return request is submitted within 5 days of delivery.
  • The product is in its original condition.
  • The product seal has not been opened (except for damaged or defective items).
  • All accessories, manuals, warranty cards, and original packaging are included.

Before Requesting a Return

Please keep the following ready:

  • Order Number
  • Product Photos
  • Issue Description
  • Unboxing Video

For claims involving:

  • Damaged products
  • Wrong products
  • Missing accessories
  • Transit damage

Note: An unboxing video required for verification.

How to Request a Return

To provide a seamless experience, we process all requests through a structured verification system. Please follow these simple steps:

  • Step 01. Contact Support: Reach out to our support team through WhatsApp. Please provide your Order Number, Product Name, Reason for Return, and all supporting images or videos.
  • Step 02. Verification: Our internal team will review your request and supporting evidence. Additional details or clarifications may be requested if required.
  • Step 03. Approval: Once successfully verified, we will inform you whether your request qualifies for a Replacement, Refund, or direct Brand Warranty Claim.
  • Step 04. Product Collection / Return: If approved, our team will guide you through the logistics. The product must be returned complete with its original packaging, accessories, manuals, and any complimentary items.
  • Step 05. Inspection: All returned items undergo detailed warehouse inspection to match serial numbers, check product conditions, and confirm the reported issue.
  • Step 06. Resolution: Upon successful warehouse inspection clearance, your replacement product will be shipped out immediately, or the refund process will be initiated.

Refund Policy

When will my refund be processed?
Approved refunds are processed within 48 hours after return approval and inspection.
How will I receive my refund?
Refunds are issued through the original payment method whenever possible:
  • Bank Transfer Orders → Bank Transfer Refund
  • Card Payments → Card Refund (subject to payment provider lines)
  • COD Orders → Bank Transfer to customer account

Replacement Policy

A replacement may be approved if:

  • Product is damaged upon arrival
  • Product is not working properly
  • Wrong product was delivered
  • Essential accessories are missing

Non-Returnable Situations

Returns or refunds may not be approved if:

  • Return request is submitted after 5 working days
  • Product has been damaged due to misuse
  • Product is incomplete or missing accessories
  • Product has been repaired, opened, or modified by an unauthorized technician
  • Warranty seals have been tampered with
  • If box is opened and seal is broken, the item is non-refundable and non-returnable.

Warranty Claims & Rules

For products covered under brand warranty:

  • Warranty terms are governed by the respective brand.
  • Customers should follow the brand-approved warranty process.

Important:

Warranty becomes void if:

  • The product is repaired by an unauthorized technician.
  • Internal parts are modified or replaced by third parties.
  • AC or refrigerator gas is refilled by unauthorized technicians.
  • The product is opened or tampered with outside the official service network.