Shipping Policy

Video requirement

Record your unboxing video every time. It takes 2 minutes and means you are fully protected under our 7-day guarantee (read our video guidelines).

No video means we cannot process damage or fault claims.

▶ Add Link to Video

Attach your unboxing video guidelines here

Record Your Parcel Opening

Three steps. One continuous video. No cuts, no pauses.

1
Open the package
Start recording before you touch anything. Show the sealed outer packaging, then open it on camera.
2
Show everything
Remove every item from the box and show it clearly on camera — product, accessories, cables, manual. Nothing missing from the frame.
3
Plug in and power on
Plug the product in and turn it on while still recording. Show that it works — or show the fault if there is one.

Note

One continuous video. No cuts. No pausing. From sealed box to powered on.

This is your protection. Without it we cannot process any damage or fault claim, and we genuinely do not want that for you. Keep the original packaging, accessories, cables and manual.