Buy with ease without the stress

What's Covered

  • Product arrived faulty or damaged
  • Product is not what we described or specified

How to make a claim

Step 1
WhatsApp us within 7 working days of delivery — select Option 3
Step 2
Send us your unboxing video as proof, record it the first time you open the product Video Guidelines .
Step 3
We review and come back to you within 24 hours.
Step 4
We arrange pickup from your home. You do not pay return delivery.
Step 5
You choose: replacement or full refund

Refund timeline

  • Bank transfers are processed within 5–7 working days
  • If you paid by card, a 3.5% processing fee will be deducted from your refund. This is charged by the payment provider

Warranty & Guarantee

Every UNKL product is covered. Here is how it works:

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7 Day Guarantee

UNKL's Promise. If your product arrives faulty or is not as described, we swap it or refund you.

This applies to every single product we sell.

Manufacturer Warranty Icon

Brand Manufacturer Warranty

The Brand's Promise. Products that come with a manufacturer warranty cover factory defects for the duration specified, typically 1 year.

The specific warranty period is listed on every individual product page.

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Extended Warranty

On products that come with a brand manufacturer warranty, you can extend your coverage beyond the original period at checkout. One extra year. Peace of mind for longer.

Not sure which coverage applies to your product? It is listed on the product page. Or just ask us on WhatsApp.

How to Claim 7 Day Return Guarantee

Step 1
WhatsApp us within the 7 day period. Select Option 2.
Step 2
We arrange pickup from your home.
Step 3
Product repaired or replaced or refunded If you paid by card, a 3.5% processing fee will be deducted from your refund. This is charged by the bank.
Step 4
Returned or replacement dispatched

Note

If you paid by card, a 3.5% processing fee will be deducted from your refund. This is charged by the bank.

How to claim extended warranty

Step 1
WhatsApp us your Order ID.
Step 2
We arrange pickup from your home at X Price
Step 3
We will handle all repairs and part replacements