Record an Unboxing Video
To ensure a smooth return or replacement process, please record a clear video while opening your parcel.
Steps to Follow
01
Before opening
Start recording before opening the package.
02
Exterior check
Show the parcel from all sides, including the shipping label.
03
Opening
Record the seal being opened.
04
Unpacking
Remove and display all items received in the box.
05
Completeness
Check that all accessories and warranty documents are included.
06
Condition
Inspect the product for any damage.
07
Power check
For electronic items, power on the product if applicable.
08
Final
Record the entire process in one continuous video without cuts or edits.
Why is this important?
The unboxing video helps us quickly resolve issues related to:
- Damaged products
- Wrong products received
- Missing accessories
- Missing warranty cards
- Transit damage
Claims related to these issues may require an unboxing video for verification.
